WANTDO 14 DAY GUARANTEE
At Wantdo returns are simple, we strive to provide amazing product and guarantee 100% customer satisfaction. Wantdo performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Wantdo offers a 14-day Warranty for all products. Please contact Customer Service to process your return. We are always happy to serve you!
RETURN PROCESS
Note: From the day you receive the item you have 14 days to contact us to return your faulty item. We authorize a return for the following types of defects: poor quality materials, stains, zipper defects, ripped or torn, obvious color difference, the major difference between the product’s picture on the website and the product received.
OUR RETURN & EXCHANGES PROCESS IN 3 STEPS:
1. Clearly notify us which items you would like to return, the reason for returning them, and whether you would like an exchange or a refund. Wantdo will not cover the return shipping fee if the reasons are:
A. Customer chooses the wrong size or color.
B. Customer bought the wrong items and wants to exchange for a different one.
C. Customer do not like the product while the product is not damaged or lost during the delivery process.
2.We will send you a return shipping label and instructions on how to return your merchandise. Note: ALL RETURNS SHALL INCLUDE OUR RETURN SHIPPING LABEL WHICH WILL BE PROVIDED BY US PER RETURN REQUEST, otherwise our warehouse won't be able to identify the parcel and inspect the return goods. Any returns without return shipping label WILL NOT be confirmed and refunded. And any lost due to this will be at customer's own risk.
3. Stick the shipping label on the package. You may make your own arrangements to return items via USPS where you will be given a receipt and tracking code to monitor your parcel online. Send the tracking code to us.
Once we received the parcel and the returned items are intact (returned items are unused/unworn, unwashed, come with all original tags and their original packaging). Then we will exchange or issue a full refund for you.
THE SIZE I RECEIVED IS WRONG
In the textile industry, we may observe minor size differences between different brands and manufacturers. This is why it is important at Wantdo we have set some standard to prevent such this issue with the size chart. Please be sure to check it carefully before ordering. We will consider an item's size as incorrect when there is 3cm (1.18 inch) difference or more between the item's actual size and the size indicated in the size chart.
Steps to resolve the issue：
1.Contact us and provide clear photographs showing the size difference (please show a ruler or measuring tape next to the item), your order number and SKU (product) number.
2.We study your case.
3.We resolve it.
Resolutions:
-If we made a mistake by sending you the wrong size: We will either refund you in full or send you an item with an alternative size (if applicable).
-If you purchased the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Shipping fees will be covered by you for shipping both ways. Please kindly provide us all tracking information for your returned item. We will be able to offer compensation as long as we receive the product(s).
I RECEIVED THE WRONG ITEM/PACKAGE
Please follow the 3 return process steps to contact us as described above resolutions:
-If we shipped the wrong item: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you purchased the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange. Shipping fees will be covered by you for shipping both ways. We will offer compensation as long as we receive the product(s), please kindly provide us all tracking information.
SOME ITEMS ARE MISSING
Please be sure to open the and check the contents carefully before signing for the package.
1.Contact us and provide clear photographs showing the product packaging (box), the shipping label on the box, your order number and SKU (product) number.
2.We will study case.
3.We will resolve it . If we made a mistake, we will resend the missing item/accessory for free within the warranty period.
I DON"T LIKE THE ITEM I RECEIVED BUT IT IS NOT FAULTY
If you return the item for an exchange or refund you will have to pay the shipping cost both ways. We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used or misused cannot be returned.
IMPORTANT WARRANTY NOTES
- All returns must be reviewed and authorized by our customer service team. Once we have approved the return, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
-All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
-We do not accept product return and exchange for the following items: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the, swimwear, hair accessories and beauty categories.
Please contact us for further advice, we will do our very best to assist you.
